Service Management Workshop Presentations

html ppt Agenda and survey results (Oren Sreebny, University of Washington)

html ppt Service Management Overview (Oren Sreebny, University of Washington)

pdf Duke's Journey to Service Management (Kevin Davis, Duke)

html pptx Service Lifecycle: Cradle 2 Grave (Romy Bolton, University of Iowa; Bernard Gulachek, University of Minnesota)

html ppt Service Catalogs (Oren Sreebny, University of Washington)

html ppt Service Portfolio Past, Present, and Future (Karen Van Dusen, Carnegie-Mellon)